Cotai Travel Wins Service Star Award in Macao Government Tourism Office Accreditation Scheme

(Macao, Dec. 7, 2016) – Cotai Travel was awarded a prestigious Service Star Award – Inbound Service as part of the Macao Government Tourism Office’s Quality Tourism Services Accredition Scheme. The announcement was made at the Awards gala dinner held on Dec. 5, 2016.

The Scheme recognises a number of restaurants, food and beverage establishments and travel agencies across Macao. Participating travel agencies are assessed to evaluate overall service quality, with the criteria based on a “Mystery Shopping Assessment” and “Service Management System Audit”, which thoroughly assesses both frontline service standards and management systems.

Travel agencies that pass the assessment receive a Star Merchant Award, valid for two years, with the two highest scoring agencies – one in inbound and one in outbound categories – receiving a Service Star Award. Cotai Travel earned the highest score and was the sole winner in the inbound category. To receive this recognition, all agencies must be licenced, have been in business for at least two years and have their headquarters in Macao.    

“We take great pride in the wide range of international services we offer our customers. In addition, we want to showcase the many leisure and travel experiences available within Macao itself,” said Kenry Yip, Director, Cotai Travel.

“Cotai Travel will continue to provide extraordinary service standards to visitors, further establishing Macao as a world destination for tourism and leisure.”

Cotai Travel is a full-service travel agency serving the travel needs of hotel guests, conference and exhibition visitors, leisure travellers and visitors to The Venetian Macao. It offers a range of services including worldwide airline and hotel reservations, local sightseeing tours and ground transportation. In addition guests and customers can also book ferry and helicopter tickets, shuttle services, bus and high-speed rail tickets for China, and travel insurance.

Cotai Travel has several locations throughout The Venetian Macao and is open from 8:30 a.m.–9 p.m. For enquiries please call +853 8118 2933.

(Macao, Dec. 7, 2016) – Cotai Travel was awarded a prestigious Service Star Award – Inbound Service as part of the Macao Government Tourism Office’s Quality Tourism Services Accredition Scheme. The announcement was made at the Awards gala dinner held on Dec. 5, 2016.  The Scheme recognises a number of restaurants, food and beverage establishments and travel agencies across Macao. Participating travel agencies are assessed to evaluate overall service quality, with the criteria based on a “Mystery Shopping Assessment” and “Service Management System Audit”, which thoroughly assesses both frontline service standards and management systems.  Travel agencies that pass the assessment receive a Star Merchant Award, valid for two years, with the two highest scoring agencies – one in inbound and one in outbound categories – receiving a Service Star Award. Cotai Travel earned the highest score and was the sole winner in the inbound category. To receive this recognition, all agencies must be licenced, have been in business for at least two years and have their headquarters in Macao.     “We take great pride in the wide range of international services we offer our customers. In addition, we want to showcase the many leisure and travel experiences available within Macao itself,” said Kenry Yip, Director, Cotai Travel.   “Cotai Travel will continue to provide extraordinary service standards to visitors, further establishing Macao as a world destination for tourism and leisure.”  Cotai Travel is a full-service travel agency serving the travel needs of hotel guests, conference and exhibition visitors, leisure travellers and visitors to The Venetian Macao. It offers a range of services including worldwide airline and hotel reservations, local sightseeing tours and ground transportation. In addition guests and customers can also book ferry and helicopter tickets, shuttle services, bus and high-speed rail tickets for China, and travel insurance.   Cotai Travel has several locations throughout The Venetian Macao and is open from 8:30 a.m.–9 p.m. For enquiries please call +853 8118 2933.

Photo caption: Cotai Travel was awarded a prestigious Service Star Award – Inbound Service as part of the Macao Government Tourism Office Quality Tourism Services Accredition Scheme.


About Sands
® Resorts Cotai Strip Macao – Sands China’s Integrated Resort City

Sands China Ltd. is the leading developer, owner and operator of integrated resorts in Macao. The fittingly named Sands Resorts Cotai Strip Macao, situated on reclaimed land between the islands of Coloane and Taipa, is a single destination providing a stunning array of experiences at the heart of Cotai. Sands Resorts Cotai Strip Macao has transformed a day-trip market into an integrated resort city and international hub for business and leisure travellers.

Pulsating with life, both night and day, Sands Resorts Cotai Strip Macao features an expansive offering of affordable luxury available nowhere else in Macao. With the opening of The Parisian Macao, it now boasts approximately 13,000 hotel rooms and suites, international superstar live entertainment, duty free shopping with more than 850 retailers offering a huge array of name brands, meeting and exhibition space for Asia’s leading conferences and exhibitions, transportation offerings and well over 150 dining options, including Michelin-starred restaurants, bars and lounges. Sands Resorts Cotai Strip Macao is a must-go destination providing every guest with an unforgettable experience and unparalleled excitement.

Comprised of The Venetian® Macao; The Plaza™ Macao, featuring the Four Seasons Hotel Macao; and Sands® Cotai Central, including the world’s largest Conrad, Sheraton, and  St. Regis hotels as well as the Holiday Inn, Sands Resorts Cotai Strip Macao is where Asia’s ultimate destination is within reach. And now the crowning achievement of Sheldon G. Adelson’s vision of the Cotai Strip – The Parisian Macao. For more information, please visit ParisianMacao.com.

For more information about Sands Resorts Cotai Strip Macao, please visit http://en.sandsresortsmacao.com..  For more information, please visit ParisianMacao.com.

For more information, please visit https://en.sandsresortsmacao.com.


Media contacts:

Public Relations, Venetian Macau Limited

Lily Cheng
Tel: +853 8118 2013
Email: lily.sw.cheng@sands.com.mo

Felicia Im
Tel: +853 8118 2296
Email: felicia.im@sands.com.mo

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