The Venetian^® Macao-Resort-Hotel Guarantee of Fairness

Our goal at The Venetian^® Macao-Resort-Hotel is to provide unmatched guest service. To achieve this, we recognize the importance of creating an exceptional work environment that fosters excellence.

One of the essential elements of this kind of environment is treating Team Members with integrity and respect at all times. This involves:

• Establishing and maintaining a work environment free of discrimination and harassment
• Establishing systems that encourage open communication and that ensure people are treated fairly
• Communicating clearly expectations, required performance standards, policies and rules
• Responding to people's complaints, concerns, and suggestions in a timely, honest way

The Venetian^® Macao-Resort-Hotel has established the following internal communication channels:

Direct Communication Channels

• A designated internal email account for receiving Team Member suggestions and comments
• A face-to-face interview with Team Member Relations Representatives from the Human Resources Department
• Suggestion boxes located in the-heart-of-the-house areas
• A monthly Team Member Focus Forum with representatives from all departments
• An Ombudsman hotline to report any ethical violation

All comments and suggestions will be processed in a timely and fair manner.

Team Member Satisfaction Surveys
We conduct Team Member satisfaction surveys regularly in order to identify Team Member concerns and to address them accordingly.

Town Hall Meetings
We keep managers informed of Company strategies and annual goals. They, in turn, keep everyone else informed.

The Venetian^® Macao-Resort-Hotel Vision, Mission and Values Statements

Vision
The Venetian Team Members will create a lasting impression through caring, genuine service that will transform the entertainment industry in Asia.
By creating a destination resort unique to Asia and broadening our appeal to new markets, we will deliver an extraordinary guest experience worthy of return.

Mission
We stand alone among the destinations of Asia in delivering an extraordinary experience, a dedication to guest service and a commitment to an exceptional work environment. In achieving our mission, everyone will benefit from the excellence of Team Members who embrace the challenges and demands of a dynamic, leading international organization.

Values

• Commitment to and reward for excellence
• Treating people with respect and dignity
• Success through empowerment, shared responsibility and mutual support
• Innovation by challenging assumptions and providing value-added solutions
• Exceeding expectations every day, every stay, every way